Returns & Exchanges

At Neurogan, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unworn condition with tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack the apparel in its original packaging, ensuring all original garment tags and labels remain attached to avoid processing delays.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.